30-Day Satisfaction Guarantee - Volieur

At Volieur, we stand behind the quality of our products. That is why we offer a 30-day satisfaction guarantee. If there is an issue with your order, we will ensure that you receive an appropriate and fair solution.

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What Is Covered by the Guarantee

• Products that arrive damaged or defective

• Products that do not function as described

• Products that are delivered with missing components or parts

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What Is NOT Covered by the Guarantee

• Damage caused by misuse or incorrect handling

• Normal wear, usage-related issues, or cosmetic damage

• Products that have been used and returned without a valid reason

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How the Guarantee Process Works

Step 1: Contact our support team within 30 days of receiving your order.

Step 2: Provide a clear photo or video of the issue so we can assess the situation promptly.

Step 3: We will offer a suitable solution, such as:

• A free replacement product

• Store credit for a future purchase

• In specific cases, a partial refund

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Requesting a Full Refund

If you would like a full refund, please follow the steps below:

Step 1

Download the return form and complete it fully.

Step 2

Return your order together with the completed return form to the address stated on the form.

Always send your return with a Track & Trace code. As the sender, you are responsible for the return shipment. This helps avoid misunderstandings.

Step 3

After shipping the return, send an email to info@volieur.com containing:

• Your Track & Trace code

• Your order number

This ensures that your return can be processed quickly and accurately.

Step 4

Once we have received your return, we will process your refund.

The purchase amount will be refunded to your bank account within five business days.