FAQ

Shipping & Delivery

 

When can I expect my order?

The average delivery time is 7–14 days. Our products are shipped directly from our suppliers to you. This allows us to reduce storage and transportation costs, offer lower prices, and provide free shipping on every order.

The expected delivery time has passed. Where is my order?

In most cases, orders arrive within the expected timeframe. However, delays can sometimes occur during processing or transport.

You can track your package here: Track Your Order.

If your order has still not arrived three days after the expected delivery date, please contact us.

I am missing items from my order, why?

We work with multiple suppliers, which means items from the same order may be shipped separately. Missing items usually arrive within 2–3 days. Thank you for your patience.

What are the shipping costs?

All orders are delivered with 100% free shipping, with no minimum order amount.

Where can I find my Track & Trace code?

You can find it on our Track Your Order page. Enter your email address and order number to follow your shipment.

My Track & Trace code shows no information, why?

Tracking updates become available once your package reaches the postal or logistics center. Slight delays in tracking activation are normal.

Returns & Refunds

 

What are the return shipping costs?

Return shipping costs are at your own expense.

Prefer to avoid returning the item?

We can offer an alternative solution, such as a partial refund while you keep the product. Contact us for more information.

How long does it take to receive my refund?

Once we receive your return, the refund will be processed within 5 business days.

How do I return my order?

Please contact us first at info@volieur.com so we can guide you through the process and provide the correct return instructions.

Order & Payment

 

Can I modify my order after placing it?

Yes — if your order has not yet been shipped, we can still make changes. Please contact us as soon as possible.

What if I made a mistake while ordering?

Contact us immediately. As long as the order hasn’t shipped, we can correct the issue for you.

Why haven’t I received a confirmation email?

Please check your spam folder first.

If you still cannot find the confirmation, send an email to info@volieur.com, and we will resend it.

Which payment methods do you accept?

We accept all commonly used secure payment methods, including:

  • iDEAL

  • Credit card (Visa, Mastercard)

  • PayPal

  • Apple Pay

  • Google Pay

    Additional options may be available depending on your location.

Product Information

 

Are the product photos accurate?

Yes, we do our best to ensure all photos and descriptions accurately represent the products. Small color differences may occur due to lighting or screen settings.

Do your products come with a warranty?

Yes. All products include our 30-Day Satisfaction Guarantee. If something is wrong with your item, we will provide a suitable solution.

Account & Information

Do I need an account to place an order?

No, you can order as a guest.

Creating an account does offer benefits such as easy tracking, faster checkout, and order history access.

How do I change my shipping address?

If your order has not yet been shipped, contact us immediately at info@volieur.com.

After shipment, the address can usually no longer be changed.

Safety & Privacy

 

Is ordering on Volieur safe?

Yes. Our website uses secure SSL encryption to ensure your personal and payment information remains protected.

What does Volieur do with my personal data?

We only use your data to process your order and improve your shopping experience.

More information can be found in our Privacy Policy.

Customer Service

 

How can I contact Volieur?

You can reach us via:

Email: info@volieur.com

Customer Support Hours: Monday/Friday, 09:00-17:00 (CET)

We strive to respond as quickly as possible.